Disability awareness training for public sector workers

Public sector employees who deal with the general public have recently received training on disability equality and customer service.

The training highlights the various barriers that people with disabilities face, both physically and when communicating, and in particular what can be done to overcome or prevent them, the Department for Equality said.

The training offered is organized by the Department of Equality through the Directorate of Human Resources.

“This training forms part of the training prospectus offered by the Civil Service Human Resources Department and was introduced to Gibraltar six years ago by the Department for Equality when it engaged the services of the association British charity Attitude is Everything to deliver this course locally in Gibraltar by officers from the Department for Equality,” the Department for Equality said.

“A total of four courses have been run this winter so far with more courses planned throughout the year.”

“Officials who have not yet taken this training and wish to do so should contact the Human Resources department to express their interest.”

Equalities Minister Samantha Sacramento said: “It is very important that the public sector service undertakes this training so that civil servants are better equipped to assist people with disabilities and prevent possible misunderstandings.

“It is also important that they familiarize themselves with the correct linguistic etiquette in order to avoid using words that may offend.”

“It is very encouraging to see the participation in this training, as it shows that the civil servants are keen to improve their working standards and above all that they are eager to learn more about customer service and to help all members of our community.

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